OCCUPATIONAL ASSOCIATE DEGREE (OAD) IN BUSINESS PROCESS OUTSOURCING (BPO)
The Occupational Associate Degree Programme in Business Process Outsourcing is an Applied Associate Degree which is designed on workplace competencies with the intent to provide workforce solutions in the field of Business, with particular focus on the training and certification of persons at the noted level.
The Moneague College has molded me into a more focused, goal oriented and self disciplined individual. It has expanded the way I receive, interpret and apply knowledge received or earned. If I should go back and do it all over again, I would still choose The Moneague College.
Sejae Burey
Class of 2012
Programme Overview
The Business Process Outsourcing programme addresses the growing need for competencies related to the occupational discipline. The programme seeks to produce more rounded graduates who will exhibit the abilities and competencies to function as junior supervisors with the
capacity to grow and develop in the industry and continue on to higher levels of education.
Upon completion of this programme graduates should be able to:
- Conduct a Telemarketing Campaign
- Manage Inbound and Outbound Calls
- Plan a Marketing Campaign
- Monitor and Analyze Calls
- Lead Teams
- Plan and execute work schedules
- Provide Quality Customer Services
- Promote products and Services
- Manage Clients’ Portfolios
- Use wide range of Computer Applications
Career Opportunities
Students may pursue the following job or career opportunities upon completion of the programme:
- Telemarketers
- Trainers/Coach
- Quality Analysts
- Schedulers
- Product Campaign Developers
- Business Process Managers
- Business Researchers
- Interpreters
Course Duration
Full-time study for two (2) years across four (4) semesters and a summer internship/externship component.
Matriculation Requirements:
- 5 CSEC Subjects
- NVQJ or CVQ – Level 2 Certification
- For Mature Entry Requirements, contact our Registrar’s Department
The Moneague College, Your Opportunity For Success
Student Campuses
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Enrolled Students
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Years of Experience
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Common Courses include:
- Management Customer Engagement
- Applying Management Principles (Staff work processes and OB Team-work)
- Conducting a Telemarketing Campaign
- Managing Customer Account Process
- Using Multiple Applications and Information Systems
- Management Accounting
- Training and Developing Staff (Motivation: Awards, Rewards)
- Managing the Customer Service Process Flow (Inbound/Outbound calls)
- Identifying and Applying Risk Management Process
- Demonstrating Marketing Strategies and Tactics
4 Years
- Advanced Standing (For Diploma Graduates)
- Early Childhood Education
- Literacy Studies
- Primary Education
- Secondary Education: Business & Information Technology
- Secondary Mathematics
4 Years
- Business Studies
- Environmental Studies
- Hospitality, Entertainment & Tourism
- Logistics & Supply Chain Management
- Social Work
- Computer Science
3 Years
- Business Studies
- Computer Servicing & Electronics
- Criminial Justice
- Early Childhood Education
- Environmental Studies
- Hospitality, Entertainment & Tourism
- Management Information Systems
- Psychology
- Social Work
2 Years
- CSEC Calsses (Math, English Language, Business, Art and Science Subjects)
- Pre-University Studies (Arts and Sciences)
- Pre-College
- C.A.P (In collaboration with NCTVET): Hospitality Services, Early Childhood Care and Development
- Center of Occupational Studies. This includes: Business Process Outsourcing and Restaurant Management
6 Months to 1 Year
- Cake Baking and Decorating
- Information Technology (IT) Essentials
- CISCO Networking
- Spanish For Beginners
Duration Varies
- Bachelor of Engineering In Industrial Systems (Evenings and Weekends)
- Associates of Applied Science
- Industrial Systems Operations and Maintenance
- Bachelors of Security Management and Administration
- CCCJ: Bachelors of Applied Science In Agri-Business
- TCJ: Bachelors of Secondary Education (Mathematics)
